Privacy Policy

Welcome to Kolatoy! Your privacy is important to us. This Privacy Policy explains how Kolatoy ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website (the "Site") and use our services (the "Services"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information on Personal Data Collection and Contact Details of the Controller

a. Who We Are (The Controller):

Kolatoy is the controller responsible for your personal data collected through this Site.

b. Scope of this Policy:

This Privacy Policy applies to all information collected through our Site and Services.

c. Contact Details for Privacy Matters:

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your data protection rights, please contact us at:

Kolatoy Privacy Compliance Officer
Email: Support@kolatoy.com
Address: UK

2. Data Collection When You Visit Our Website

a. Information Collected Automatically (Non-PII):

When you visit our Site, we may automatically collect certain information about your device and Browse activity. This can include:

  • Your IP address
  • Your browser type and version
  • Your operating system
  • Referring URLs (the website you came from)
  • Date and time of your visit
  • Pages you viewed and actions you took on our Site

This information is primarily needed to maintain the security and operation of our Site, and for our internal analytics and reporting purposes.

b. Information You Provide Voluntarily (PII):

We collect personal information that you voluntarily provide to us when you register on the Site, place an order, subscribe to our newsletter, respond to a survey, fill out a contact form, or otherwise interact with us. This may include:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment information (processed securely by our payment gateway providers, not stored by us directly)

3. Hosting & Content Delivery

Our website is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data may be stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

Shopify and its service providers may also use Content Delivery Networks (CDNs) to deliver parts of our website content to you quickly and efficiently. This means that some of your data may be processed by servers located in various countries, including outside your country of residence.

4. Cookies

a. What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, mobile) when you visit websites. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

b. How We Use Cookies:

Our Site (powered by Shopify) uses cookies for several purposes, including:

  • To keep track of items in your shopping cart.
  • To remember your preferences and settings.
  • To understand how visitors use our Site, allowing us to improve its functionality and user experience (e.g., through analytics).
  • For security purposes.
  • Potentially for advertising and marketing purposes (with your consent where required).

c. Your Choices Regarding Cookies:

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Site. For more information on how to manage cookies, check your browser or device's settings.

5. Contacting Us

When you contact us via email, through a contact form on our Site, or by other means, we collect the personal information you provide (such as your name, email address, and the content of your message). We use this information solely for the purpose of responding to your inquiries, providing customer support, and keeping a record of our correspondence.

6. Use of Client Data for Direct Advertising / Marketing

a. Email Marketing & Newsletters:

If you choose to subscribe to our mailing list or provide your explicit consent, we may use your email address to send you information about Kolatoy, including new product announcements, special offers, promotions, and other updates we think you might find interesting.

b. Consent and Opt-Out:

You can opt-out of receiving these marketing communications from us at any time by:

  • Clicking the "unsubscribe" link provided in every marketing email.
  • Contacting us directly at Support@kolatoy.com.

We will process your request promptly. Please note that even if you opt out of marketing emails, we may still send you non-promotional transactional emails related to your orders or account.

7. Data Processing for the Purpose of Order Handling

a. Information Used:

To process and fulfill your orders for Kolatoy products, we collect and use personal information such as your name, shipping address, billing address, email address, phone number, and payment details.

b. Purposes:

This information is used to:

  • Process your payment securely.
  • Confirm your order.
  • Arrange for shipping and delivery of your products.
  • Communicate with you about your order status.
  • Provide customer service related to your purchase.
  • Prevent fraudulent transactions.

c. Sharing for Order Fulfillment:

To complete your order, we need to share certain information with third-party service providers, including:

  • Payment Processors: (e.g., Shopify Payments, PayPal) to securely process your payment. We do not store your full credit card details.
  • Shipping Carriers: (e.g., USPS, FedEx, Canada Post) to deliver your order.
  • Shopify: As our e-commerce platform provider, Shopify processes and stores data related to your order.

8. Children's Privacy

Our Site and Services are intended for use by adults to purchase products for children. We do not knowingly solicit or collect personal information online from children under the age of 13 (or the relevant age of consent in your jurisdiction, e.g., 16 in California for certain data "sales" without opt-in parental consent).

If you are under 13, please do not provide any personal information on our Site.

If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take all reasonable measures to delete such information from our records as soon as possible.

If you are a parent or guardian and believe that your child under 13 has provided personal information to us, please contact us immediately at Support@kolatoy.com so that we can take appropriate action.

9. How We Protect Your Information (Data Security)

We are committed to protecting the security of your personal information. We use a variety of security technologies and procedures (including those provided by our platform host, Shopify) to help protect your personal information from unauthorized access, use, or disclosure. These measures include SSL (Secure Sockets Layer) technology for encrypting sensitive information during transmission.

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

10. Your Data Protection Rights (North America Focus)

Depending on your location within North America (e.g., California under CCPA/CPRA, Canada under PIPEDA), you may have specific rights regarding your personal information. These may include:

  • Right to Know and Access: You may have the right to request information about the categories and specific pieces of personal information we have collected about you, as well as the categories of sources from which such information is collected, the purpose for collecting such information, and the categories of third parties with whom we share such information.
  • Right to Deletion: You may have the right to request the deletion of your personal information, subject to certain exceptions.
  • Right to Opt-Out of Sale (if applicable): Kolatoy does not currently "sell" personal information in the traditional sense or as defined by laws like the CCPA. We do not exchange your personal information with third parties for monetary consideration.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
  • Right to Correct/Rectify: You may have the right to request correction of inaccurate personal information.

To exercise any applicable rights, please contact us at Support@kolatoy.com. We will respond to verifiable consumer requests as required by applicable law. You may need to provide additional information to verify your identity before we can process your request.

11. International Data Transfers

Kolatoy is based in the UK. If you are accessing our Site from outside this region, please be aware that your information may be transferred to, stored, and processed in [Your Country] and by our service providers (like Shopify) in other countries where their servers are located (including the United States and Canada).

Data protection laws in these countries may differ from those in your country of residence. By using our Services, you consent to the transfer of your information to countries outside your country of residence. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

12. Links to Other Websites

Our Site may contain links to other websites not operated or controlled by Kolatoy (Third-Party Sites). The information that you share with Third-Party Sites will be governed by the specific privacy policies and terms of service of the Third-Party Sites and not by this Privacy Policy. We encourage you to review the privacy policies of any Third-Party Sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post any changes on this page and update the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting the information we collect. Your continued use of the Site after any changes to this Privacy Policy will constitute your acceptance of such changes.