Find answers to the most common questions. If you still need help, feel free to contact us.
General
How can I cancel my order?
Please email our support team with your order number and cancellation request. If your order has not been processed, we’ll cancel it immediately. Once shipped, it can no longer be canceled.
Goods not received or partially missing?
Some items may ship separately. Please check your tracking information. If you're still missing items, contact our support team.
I have trouble placing an order. What can I do?
Contact our support team and describe the issue in detail. We’ll be happy to assist you.
Returns
Will I receive a full refund if I return my order?
Yes. After we receive and inspect the return, you’ll get a confirmation and the refund will be processed to your original payment method.
How long do I have to return an item?
You may return items within 30 days of delivery. Personalized items are excluded.
Do I have to pay return shipping?
Yes, return shipping is the customer's responsibility. You may choose the courier of your preference.
How do I initiate a return?
Email us with your order number and reason for return. We’ll review your request and send you return instructions.
Shipping
Where do you ship to?
We currently only ship within the United States.
Which shipping provider do you use?
We work with major carriers and automatically select the best option based on your delivery address.
How long does shipping take?
Orders are processed within 1–2 business days. Delivery typically takes 7–10 business days, depending on your location.